Purpose of Customer Care Policy
The purpose of this customer care policy is to create a comfortable and satisfying shopping environment for customers while ensuring the company’s dedication and professionalism in providing products and services.
- Daphahome is committed to delivering high-quality products and services, ensuring standards and meeting agreed-upon timelines.
- Daphahome is committed to promptly and professionally addressing any inquiries and requests from customers.
- Daphahome is committed to actively listening to customer feedback and continuously improving and developing its services.
Scope of Customer Care:
- This policy applies to all customers who purchase products or utilize the company’s services.
- The policy includes customer care activities such as online support, answering questions, fulfilling requests, handling complaints, and product returns/exchanges.
Implementation of Customer Care:
- Daphahome will provide comprehensive product and service information to customers before they make a purchase or utilize a service.
- Daphahome will promptly and professionally respond to customer requests, inquiries, and complaints.
- Daphahome will ensure that customers are properly and safely guided in using the products or services.
- Daphahome will always be available to assist customers when needed, including online and phone support.
- Daphahome will regularly gather customer feedback to improve products and services.
This customer care policy applies to all customers who purchase products or utilize the company’s services.