Purpose of Warranty Policy:
This warranty policy aims to ensure the rights and requirements of customers during their use of the company’s products and services.
Scope of Warranty:
This policy applies to all products and services provided by the company.
This policy only applies when the products and services are used correctly and not damaged due to misuse or improper purposes.
The warranty period for products and services ranges from 1 year to 10 years, depending on the type of product or service.
The warranty period is calculated from the date of purchase.
During the warranty period, the company will repair or replace the product or service if it malfunctions due to technical defects from the manufacturer.
If the product or service cannot be repaired or replaced, the company will refund the money or provide an equivalent product or service.
The product or service must be purchased from the company or its authorized distributors.
In the case of a malfunction determined to be a manufacturer’s defect and still within the warranty period.
The product should not show signs of third-party intervention (external repairs).
The goods should not be affected by environmental factors (water damage, corrosive chemicals, heat deformation).
Exclusions from Warranty:
Products or services that are damaged due to misuse or improper purposes.
Products or services that are damaged due to accidents, natural disasters, or incidents unrelated to manufacturer’s defects.
Products or services that are damaged due to modifications, unauthorized dismantling, changes in product structure, improper use following instructions, use of incorrect components.