Customer Care Policy

Purpose of Customer Care Policy

The purpose of this customer care policy is to create a comfortable and satisfying shopping environment for customers while ensuring the company’s dedication and professionalism in providing products and services.

Daphahome Commitments:

• Daphahome is committed to delivering high-quality products and services, ensuring standards and meeting agreed-upon timelines.
• Daphahome is committed to promptly and professionally addressing any inquiries and requests from customers.
• Daphahome is committed to actively listening to customer feedback and continuously improving and developing its services.

Scope of Customer Care:

• This policy applies to all customers who purchase products or utilize the company’s services.
• The policy includes customer care activities such as online support, answering questions, fulfilling requests, handling complaints, and product returns/exchanges.

Implementation of Customer Care:

• Daphahome will provide comprehensive product and service information to customers before they make a purchase or utilize a service.
• Daphahome will promptly and professionally respond to customer requests, inquiries, and complaints.
• Daphahome will ensure that customers are properly and safely guided in using the products or services.
• Daphahome will always be available to assist customers when needed, including online and phone support.
• Daphahome will regularly gather customer feedback to improve products and services.

Policy Applicability:

This customer care policy applies to all customers who purchase products or utilize the company’s services.